Webinar: CX in the Age of Social Media

Using social media to deliver great customer service is no longer an option — it’s a must. Twitter reports that customer service interactions on social have jumped 250 percent in the past two years. Two-thirds of consumers are already using Twitter or Facebook for customer service. By 2020,… Please visit Search Engine Land for the […]

Media Trust CEO: Most of what happens on your web site is not controlled by you

And this third-party code, says Chris Olson, results in dozens of cookies for each user, security vulnerabilities and performance hits. Please visit Marketing Land for the full article. Marketing Land – Internet Marketing News, Strategies & Tips

Infographic: The Surprising Words That Get Content Shared on Social Media

It always comes back to copywriting. You can blindly post to social media, or you can take a step back and carefully wordsmith the language of your updates. The right concoction of words can multiply the effect of your social media efforts. Today’s infographic will help you get started in the right direction. Just be […]

Marketing Day: Facebook debuts web-based VR, Media Trust CEO interview & more

Here’s our recap of what happened in online marketing today, as reported on Marketing Land and other places across the web. Please visit Marketing Land for the full article. Marketing Land – Internet Marketing News, Strategies & Tips

Addressable TV from the media buyer’s perspective: What’s hype vs. reality

With the application of data, TV buying is slowly starting to take on characteristics already innate to digital marketing. Please visit Marketing Land for the full article. Marketing Land – Internet Marketing News, Strategies & Tips

Tom Hanks is killing it on social media

Tom Hanks shares with us his unique view of the world with his wholesome and witty social media posts. Read more… More about Twitter, Celebrities, Instagram, Mashable Video, and Tom Hanks Social Media

Facebook will teach the unemployed digital/social media skills in 30 cities

 Facebook today announced Community Boost. Facebook tells me it’s investing tens of millions of dollars into the program that will travel to 30 cities around the U.S. in 2018. It will teach digital job skills to the unemployed, internet literacy to those just getting online, startup methodology to entrepreneurs and customer growth to small business […]

‘When you spend $100 million on social media,’ it comes with help, says Trump strategist

 Earlier today, at the Web Summit conference in Lisbon, Brad Parscale, the digital director of Donald Trump’s presidential election campaign, revealed much more about Trump’s election campaign and the role that Facebook played in it. Read More Social – TechCrunch

Is social media getting in the way of our happiness?

Happiness expert and researcher Shawn Achor breaks down happiness and how it relates to social media.  Read more… More about Facebook, Mashable Video, Happiness, Mental Health, and Happy Social Media

5 Questions to Answer BEFORE You Develop a Social Media Strategy

Last weekend I decided to build something. So I went to Home Depot and asked a nice man in an orange apron to tell me what supplies I needed. “Okay, what are you building?” he asked. “Oh, you know, something…maybe out of wood? Perhaps a birdhouse, or some furniture, or a planter,” I replied. “Don’t […]